Hi Michael-MS, I'm glad you have a service call scheduled. Your modem is reporting very poor downstream levels. Please let us know if things improve after the tech's visit! -Becky, Cox Support Forums Moderator
Thanks Becky for the response. I actually went out and bought a brand new modem because that's what tech support said as well. But it didn't fix it. It was a service outage that fixed itself later that morning. Everything has been okay since then.