I hope they fix this for you! I'm in Las Vegas and just had my first packet loss issue tonight. Download is fine, Upload speeds are at crawl speed and I can't play Fortnite or stream on Twitch since 6 PM, just about 8 hours now.
Tech support told me my modem was bad, no other complaints in the neighborhood. So I went to Walmart and got a brand new one... $97 later... still 25% packet loss in Fortnite and 50% loss in StreamLabs. Tried disconnecting the router, no go. Service was 100% perfect for months now... I think I took it for granted. This is horrible!
They have an appointment setup for tomorrow and no way to escalate the issue because nobody else is reporting it. The packet loss is only on the upload, so probably nobody even notices it.
Anyway, sorry to hijack your thread a bit, but I needed to vent a little. Hope they get it fixed for you and also hopefully my problem goes away so I don't need to make a thread of my own for Vegas! Peace <3
Hi Michael-MS, I'm glad you have a service call scheduled. Your modem is reporting very poor downstream levels. Please let us know if things improve after the tech's visit! -Becky, Cox Support Forums Moderator
Thanks Becky for the response. I actually went out and bought a brand new modem because that's what tech support said as well. But it didn't fix it. It was a service outage that fixed itself later that morning. Everything has been okay since then.