Forum Discussion

sjo102784's avatar
sjo102784
Contributor
7 years ago

Internet Issues - Consistent Lost Packets North Phoenix, Arizona

Hello: I've been a Cox customer since we moved out to Arizona (about 5 years ago) and have experienced this issue intermittently since.  I've had techs out on site multiple times, each giving me a ...
Becky's avatar
Becky
Moderator
Hi Sjo102784, I'm not seeing any packet loss to your modem. Are you able to provide traceroute results to specific sites or game servers? -Becky, Cox Support Forums Moderator
sjo102784's avatar
sjo102784
Contributor
7 years ago

To add a little more information, I'm seeing inhibiting packet loss in both Fortnite and Rocket League game servers, but at the same time I've been running a ping to Google's DNS server (8.8.8.8) and am seeing packet loss to both the game servers as well as Google's DNS server at the same time.  So this does not seem to be isolated to just a few game servers, it seems to be all external communication regardless of destination. 

  • MarkM1's avatar
    MarkM1
    Former Moderator
    7 years ago
    Sjo102784,

    I pinged your modem now & am seeing latency on it now. I still do not show any packet loss though. I show that your modem has been online for about 1 day now. Are you able to perform a reset of the modem and the route now? After that, please run the trace route again to see if you are still having the same issue as before.

    Mark M.
    Cox Support Forums Moderator