Forum Discussion

sjo102784's avatar
sjo102784
Contributor
7 years ago

Internet Issues - Consistent Lost Packets North Phoenix, Arizona

Hello: I've been a Cox customer since we moved out to Arizona (about 5 years ago) and have experienced this issue intermittently since.  I've had techs out on site multiple times, each giving me a ...
Becky's avatar
Becky
Moderator
7 years ago
Hi Sjo102784, I'm not seeing any packet loss to your modem. Are you able to provide traceroute results to specific sites or game servers? -Becky, Cox Support Forums Moderator
  • sjo102784's avatar
    sjo102784
    Contributor
    7 years ago

    The pingplotter link in the original post was to Google's DNS servers and shows exactly where the packet loss occurs

  • sjo102784's avatar
    sjo102784
    Contributor
    7 years ago

    Specifically I'm seeing packet loss at:

    100.127.73.4
    100.120.100.0
    68.1.4.252
    72.215.224.173
    216.239.40.168
    216.239.50.169

    on the way to 8.8.8.8

  • sjo102784's avatar
    sjo102784
    Contributor
    7 years ago

    To add a little more information, I'm seeing inhibiting packet loss in both Fortnite and Rocket League game servers, but at the same time I've been running a ping to Google's DNS server (8.8.8.8) and am seeing packet loss to both the game servers as well as Google's DNS server at the same time.  So this does not seem to be isolated to just a few game servers, it seems to be all external communication regardless of destination. 

    • MarkM1's avatar
      MarkM1
      Former Moderator
      7 years ago
      Sjo102784,

      I pinged your modem now & am seeing latency on it now. I still do not show any packet loss though. I show that your modem has been online for about 1 day now. Are you able to perform a reset of the modem and the route now? After that, please run the trace route again to see if you are still having the same issue as before.

      Mark M.
      Cox Support Forums Moderator