Hello, I recently moved to another state and never had issues with Cox in my old apartment. In my new apartment my internet cuts out once or twice a day and the logs show the error message below. Hotline was not very helpful (already talked to two people). Any suggestions?
HI David1234,
Please email us back, and we will be glad to help set up the return visit so we can make sure this issue is resolved as soon as possible.
Greg
I emailed multiple times. Are you not receiving my emails?
david1234, I can see that you've had a few email conversations with us, yes.
Done
Hi, David. It appears the modem is having problems negotiating the IPv6. As this is a Cox provided modem, please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We're glad to assist you.
Hi David. I apologize that you are still having issues. As your account information is not associated with your Forums login, can you please continue communication through the email chain you previously sent out for support. That way one of us can pick it up and look into this issue further. We will be standing by for receipt.
