Forum Discussion
Darn. It is more difficult with a modem router combo(AKA Panoramic gateway). Try going to 192.168.0.1 > User;admin password;password(unless changed) > Connection > Cox Network > Scroll down and look at the downstream and upstream levels. Copy/paste is difficult because of the formatting so if possible, upload a screenshot. Basically your downstream should be between +5 and -5 and SNR above 35. Upstream should be below 50. The bad part is you can't see your logs of when the connection drops.
Also you mentioned the coaxial going to the street was replaced, but could you explain how the coaxial gets from the street to the room the gateway is in? Splitters/filters/amps? If so, how many and what kind?
Which one is the downstream?
- WiderMouthOpen10 months agoEsteemed Contributor
See under where it says "Downstream" in blue? Those are your downstream channel signal levels. What is of note is your upstream signal strength. It should be below 50 and it is 59 and only bonding on one channel. This makes me think the upstream has noise/ingress on it and is causing the gateway to reboot. That's why your second screenshot only showed the downstream since it was in the act of rebooting. Noise on the network can come from all kinds of things from a bad drop out on the pole, chewed wires somewhere on your street or even someone with a old TV or VCR hooked up in your neighborhood that is backfeeding electrical ingress into the system. I suggest sending a email to Cox and have them send a inhouse technician to scan your coaxial line for noise. Since you have a direct connection, there should be no charge but double check that with the technician when they are there. The charge is based on how the tech. resolves the work order.
- jaydownsouth10 months agoNew Contributor
Thanks I'll contact cox in the morning
- Shaun_A10 months agoModerator
Hello Jaydownsouth. I am sorry for the service issues you are experiencing. We strive to ensure our service remains reliable and operates properly at all times for our customer's needs. The image you provided shows the downstream section, which is all of your downstream channels being utilized on the modem. At first glance, the levels all look normal. Can you send us an email to Cox.Help@cox.com with your full name and complete address? I would like to investigate this issue for you.
- Hjasonayres10 months agoNew Contributor II
If I send you an email will you investigate mine as well?
- Shaun_A10 months agoModerator
Hello Hjasonayres. Absolutely. please send us an email with your full name and complete address to Cox.Help@cox.net and we will be happy to look into the issues you are experiencing. We will be standing by for your email.
- jaydownsouth10 months agoNew Contributor
I sent it
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