Forum Discussion

Thesassylatina's avatar
Thesassylatina
New Contributor
5 years ago

Internet goes out every night at 6pm(ish) until 10am(ish)

12/1/20 new wireless service. 12/11/20 no service and was told it was an outage and not known when it would be fixed. I phone, I chat, paper trail. 12/17 chat, I explain internet will only connect between 10am & 6pm, not before or after & I am told the outage has been fixed. We discuss tech coming out and charge if the issue is on my end vs no fee if it is on their end. Iā€™m on a fixed income due to disability . Iā€™m also enrolled in classes next semester, I need internet. So we schedule a tech. Tech comes out and informs me it is probably because I am still using my router and my modem is wireless. Ok, great. Remove router and tech is out in about 10 minutes at 3:10pm. 7pm, no internet. Again with the chat, Iā€™m told to go to store re to exchange for new modem. Done! 6pm NO INTERNET! Up until the very day I plugged in the new modem, I had minor issues with my 4 year old modem and router. So here I sit on Christmas Eve with no freakin internet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

No RepliesBe the first to reply