Forum Discussion

lsbuffs's avatar
lsbuffs
New Contributor
2 years ago

Internet drops for 30-45 seconds throughout the day for last two weeks

Cox Core Technology Tech has been out to verify no issue with my modem or wiring. He said there is issue with noise in the signal. He sent a Field Service Technician out. Unfortunately before he coul...
WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
2 years ago

Looks like T3 time-out errors, probably from the noise on the upstream the tech hasn't isolated yet. My guess is you got the upstream OFDM channel around the time you had these problems. I would suggest emailing Cox at cox.help@cox.com with your account info and a link to this thread and ask for a update. Hopefully someone will be able to track down a ticket number for the work. If not, they may have to start all over again.

  • lsbuffs's avatar
    lsbuffs
    New Contributor
    2 years ago

    Great, thanks for the input, I will email them.