I know from when I used to be on the "Neighbors" app, I remember some parts of my area had internet problems while others didn't. The app groups people within a certain distance from each other. I saw plenty of people within several miles from me complaining almost daily about outages, while mine has been mostly trouble free for years. To me it would seem to be a problem with the cables and junction boxes in those areas. Maybe they are old and/or damaged, or exposed to the elements while the ones in my area are underground. It shouldn't be hard for Cox to see a localized trouble spot and correct the problem, although like everything else, it comes down to economics.
On a side note, unless you're running a business and/or working from home, I really don't see the attraction of 'gigabyte internet.' But that's me. Netflix recommends only 25Mbps for 4k streaming, and as low as 5Mbps for regular HD streaming. The term "Speed" is misleading, as what you're really paying for is Bandwidth. The data flows at the same speed regardless of your Internet plan; the difference is how MUCH data flows per second through your cable, 25 Megabits per second, 50 Megabits per second, 1000 Megabits per second, and so on.
