Forum Discussion

verniekthompson's avatar
verniekthompson
New Contributor
4 years ago

Internet Drops - Huge amount of correctable and uncorrectable errors

For about the past month, I have experienced severe issues with my internet connection. It will randomly drop out several times a day. It does this for about 2 to 3 minutes at a time. I contacted Cox...
jmaness8391's avatar
jmaness8391
New Contributor

I bought a new modem “ARRIS SBG7600” three weeks ago and I’m still having the same issue. I have had three techs come out and say there’s nothing wrong but none of them ever try and recreate the issue while they are here. 

jmaness8391's avatar
jmaness8391
New Contributor
4 years ago

I’ve been having this issue since 9/04/2020 and my issue is that my gateway keeps throwing T3 and T4 errors

  • BenS1's avatar
    BenS1
    Former Moderator
    4 years ago
    Hi @Jmaness8391,

    I know how frustrating it is to have no resolution while having internet issues. Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you bypass the splitter/amplifier and plug it directly into the wall from the modem?

    Ben S.
    Cox Support Forums Moderator
    • michael_mitch's avatar
      michael_mitch
      New Contributor II
      4 years ago

      No amps/splitters. Cable was a straight shot.

  • michael_mitch's avatar
    michael_mitch
    New Contributor II
    4 years ago

    The tech that was out here today for me told me T3/T4's relate to the coax connection to the outside tap. Inspect all the coax leading from your modem, to outside, to the tap. See if the cables are insanely weathered/crumbly.