Forum Discussion

tomh4x4's avatar
tomh4x4
New Contributor
6 years ago

Internet dropping every 20 mins or so daily all day.

I have been experiencing this problem for a while but at this point its getting really old.  Checked modem event log this is what I received:

Mon Apr 06 03:48:14 2020 3 No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:58:87:af;CMTS-MAC=34:f8:e7:58:d7:1e;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 06 04:38:44 2020 5 RCS Partial Service;CM-MAC=d4:0a:a9:58:87:af;CMTS-MAC=34:f8:e7:58:d7:1e;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 06 09:21:15 2020 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=d4:0a:a9:58:87:af;CMTS-MAC=34:f8:e7:58:d7:1e;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 06 10:38:14 2020 5 RCS Partial Service;CM-MAC=d4:0a:a9:58:87:af;CMTS-MAC=34:f8:e7:58:d7:1e;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 06 12:16:04 2020 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=d4:0a:a9:58:87:af;CMTS-MAC=34:f8:e7:58:d7:1e;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 06 12:46:14 2020 5 RCS Partial Service;CM-MAC=d4:0a:a9:58:87:af;CMTS-MAC=34:f8:e7:58:d7:1e;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 06 12:46:17 2020 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=d4:0a:a9:58:87:af;CMTS-MAC=34:f8:e7:58:d7:1e;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 06 13:11:43 2020 5 RCS Partial Service;CM-MAC=d4:0a:a9:58:87:af;CMTS-MAC=34:f8:e7:58:d7:1e;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 06 13:23:59 2020 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=d4:0a:a9:58:87:af;CMTS-MAC=34:f8:e7:58:d7:1e;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 06 13:36:55 2020 5 RCS Partial Service;CM-MAC=d4:0a:a9:58:87:af;CMTS-MAC=34:f8:e7:58:d7:1e;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 06 14:09:05 2020 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=d4:0a:a9:58:87:af;CMTS-MAC=34:f8:e7:58:d7:1e;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 06 14:47:51 2020 3 No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:58:87:af;CMTS-MAC=34:f8:e7:58:d7:1e;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 06 15:01:36 2020 5 RCS Partial Service;CM-MAC=d4:0a:a9:58:87:af;CMTS-MAC=34:f8:e7:58:d7:1e;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 06 16:48:02 2020 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=d4:0a:a9:58:87:af;CMTS-MAC=34:f8:e7:58:d7:1e;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 06 17:24:54 2020 5 RCS Partial Service;CM-MAC=d4:0a:a9:58:87:af;CMTS-MAC=34:f8:e7:58:d7:1e;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 06 17:24:54 2020 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=d4:0a:a9:58:87:af;CMTS-MAC=34:f8:e7:58:d7:1e;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 06 17:24:54 2020 5 RCS Partial Service;CM-MAC=d4:0a:a9:58:87:af;CMTS-MAC=34:f8:e7:58:d7:1e;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 06 17:24:54 2020 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=d4:0a:a9:58:87:af;CMTS-MAC=34:f8:e7:58:d7:1e;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 06 17:24:54 2020 5 RCS Partial Service;CM-MAC=d4:0a:a9:58:87:af;CMTS-MAC=34:f8:e7:58:d7:1e;CM-QOS=1.1;CM-VER=3.0;
Mon Apr 06 17:26:08 2020 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=d4:0a:a9:58:87:af;CMTS-MAC=34:f8:e7:58:d7:1e;CM-QOS=1.1;CM-VER=3.0;

and the status:

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked 256QAM 1 783.00 MHz -9.60 dBmV 36.39 dB 73657 405470
2 Locked 256QAM 2 789.00 MHz -9.70 dBmV 36.39 dB 32818 108392
3 Locked 256QAM 3 795.00 MHz -10.20 dBmV 36.39 dB 20766 84220
4 Locked 256QAM 4 801.00 MHz -10.00 dBmV 36.39 dB 16 7896
5 Locked 256QAM 9 831.00 MHz -11.40 dBmV 35.60 dB 18601 59165
6 Locked 256QAM 10 837.00 MHz -10.80 dBmV 35.60 dB 14 7897
7 Locked 256QAM 11 843.00 MHz -11.60 dBmV 35.60 dB 32 7985
8 Locked 256QAM 12 849.00 MHz -11.80 dBmV 35.60 dB 19 7979
9 Locked 256QAM 17 879.00 MHz -13.60 dBmV 34.35 dB 70 8165
10 Locked 256QAM 18 885.00 MHz -14.40 dBmV 33.83 dB 264 8041
11 Locked 256QAM 19 891.00 MHz -12.90 dBmV 34.93 dB 197 8095
12 Locked 256QAM 20 897.00 MHz -14.00 dBmV 33.96 dB 203 8151
13 Locked 256QAM 21 903.00 MHz -13.60 dBmV 34.35 dB 4747 65016
14 Locked 256QAM 22 909.00 MHz -14.30 dBmV 33.83 dB 239 3874
15 Locked 256QAM 25 927.00 MHz -14.80 dBmV 33.06 dB 492 8109
16 Locked 256QAM 26 933.00 MHz -14.60 dBmV 33.06 dB 301 8134
17 Locked 256QAM 27 939.00 MHz -15.70 dBmV 31.92 dB 980 8021
18 Locked 256QAM 28 945.00 MHz -13.70 dBmV 33.96 dB 184 8078
19 Locked 256QAM 29 951.00 MHz -15.60 dBmV 32.32 dB 867 8133
20 Locked 256QAM 30 957.00 MHz -14.10 dBmV 33.38 dB 304 8056
21 Locked 256QAM 33 357.00 MHz -4.00 dBmV 38.98 dB 47 8605
22 Locked 256QAM 34 363.00 MHz -4.00 dBmV 38.98 dB 278 8095
23 Locked 256QAM 35 369.00 MHz -4.30 dBmV 38.98 dB 175 8557
24 Locked 256QAM 36 375.00 MHz -4.40 dBmV 38.61 dB 118 8071
25 Locked 256QAM 37 381.00 MHz -4.60 dBmV 38.90 dB 246 14936
26 Locked 256QAM 38 387.00 MHz -4.60 dBmV 39.50 dB 241 14935
27 Locked 256QAM 41 405.00 MHz -5.00 dBmV 38.60 dB 85 15045
28 Locked 256QAM 42 411.00 MHz -5.00 dBmV 38.60 dB 70 15183
29 Locked 256QAM 43 417.00 MHz -5.40 dBmV 38.90 dB 337 14961
30 Locked 256QAM 44 423.00 MHz -5.30 dBmV 38.90 dB 135 15107
31 Locked 256QAM 45 429.00 MHz -5.60 dBmV 39.20 dB 90 15119
32 Locked 256QAM 46 435.00 MHz -5.80 dBmV 38.60 dB 121 15221

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 3 5120 kSym/s 23.90 MHz 44.00 dBmV
2 Locked ATDMA 4 5120 kSym/s 17.40 MHz 44.00 dBmV
3 Locked ATDMA 2 5120 kSym/s 30.30 MHz 44.00 dBmV
4 Locked ATDMA 1 5120 kSym/s 36.70 MHz 44.00 dBmV

 I have a arris 6190 and nighthawk x6 router.  I unplugged a splitter and it helped the Downstream power levels but now it is direct wired and these are the results.

thanks

Thomas

No RepliesBe the first to reply