Forum Discussion

4ColorCowboy's avatar
4ColorCowboy
New Contributor
5 years ago

Internet Dropouts at Random Times

Our Cox service in the 85007 zip code has been fine up until August 4th, when it was out for a full 24-hour period.

Since then, we have had episodes where the internet drops out for anywhere from 1 to 15 minutes at a time. These happen at random times of the day for brief periods of time. The connection comes back with no need to reboot the modem. Why is that happening?

  • MichaelJ's avatar
    MichaelJ
    Moderator
    5 years ago
    Hi 4ColorCowboy,

    The Forum members will not be able to assist you with his issue. My suggestion is to contact us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. We can provide you with troubleshooting and scheduling a tech if needed.

    Thank you,

    Mike J.
    Cox Support Forums Moderator
  • emp9's avatar
    emp9
    New Contributor
    5 years ago

    same , iv had enough, customer service is useless. act like its on my end.  im turning in the eq tomorrow, they also jacked up rates.

    • MaryF's avatar
      MaryF
      Former Moderator
      5 years ago
      Hi Emp9, we'd be glad to review your service issue and service rates. Please send us an email at cox.help@cox.com with your full name, account holder's name, street address, and details of your issue. -Mary