Forum Discussion

4ColorCowboy's avatar
New Contributor
4 years ago

Internet Dropouts at Random Times

Our Cox service in the 85007 zip code has been fine up until August 4th, when it was out for a full 24-hour period.

Since then, we have had episodes where the internet drops out for anywhere from 1 to 15 minutes at a time. These happen at random times of the day for brief periods of time. The connection comes back with no need to reboot the modem. Why is that happening?

4 Replies

  • Hi 4ColorCowboy,

    The Forum members will not be able to assist you with his issue. My suggestion is to contact us on Twitter at @CoxHelp, visit us on Facebook, or email us at We can provide you with troubleshooting and scheduling a tech if needed.

    Thank you,

    Mike J.
    Cox Support Forums Moderator
  • emp9's avatar
    New Contributor

    same , iv had enough, customer service is useless. act like its on my end.  im turning in the eq tomorrow, they also jacked up rates.

    • MaryF's avatar
      Former Moderator
      Hi Emp9, we'd be glad to review your service issue and service rates. Please send us an email at with your full name, account holder's name, street address, and details of your issue. -Mary