Forum Discussion

Deitchman's avatar
Deitchman
New Contributor
7 years ago

Internet Dropout randomly - No Ranging response Recieved

Last year in the summer we started having the internet drop out randomly a few times a day. Everything would reset and about 10 minutes later the internet would be back up for a few hours and then do...
rcook's avatar
rcook
New Contributor II
7 years ago

I have the same problem although not as frequently as you, but it does happen.  When it happens to me, I have to reset the modem/router to get connectivity again.  I've had probably every tech from Cox out here, even a supervisor, who all promised the problem was fixed.  Ha!  It's just Cox's crappy equipment.  I cannot even log into webmail.west anymore.  I have to use the webmail.east server to get into my email.

Becky's avatar
Becky
Moderator
7 years ago
Hi Rcook, if you continue to experience intermittent connectivity issues, I'd suggest that it's time for another service call. -Becky, Cox Support Forums Moderator