internet drop-out
My internet randomly drops out, as well as the phone line. Resetting the modem power does nothing...however I found that by disconnecting and reconnecting the cable to the modem, brings the internet...
Forum Discussion
Hi Capron, signal levels to the modem look fine, but the T3 errors are concerning. I suggest we swap your current eMTA for another device as a test. -Becky, Cox Support Forums Moderator
Becky,
Thanks for the reply. I'm sorry I don't know what an eMTA is.
I have a Cisco modem DPQ3212 that was replaced by Cox, but the problem I described began with the other modem as well. (Also a Cisco DPQ3212).
- Hi Capron, the Cisco DPQ3212 is an Internet & Telephone modem, also known as an Embedded Multimedia Terminal Adaptor (EMTA). I apologize for the confusion! -Becky, Cox Support Forums Moderator
Well Becky I guess we all learn something new from time to time. Thanks for the clarification.
I think swapping it out is an excellent idea since one of the techies told me they replaced my other modem with a new "refurbished" model of the same variety. Do you know how I should go about making that happen?
Thanks for the help..very encouraging.
Capron
- Hi Capron, in this case, since your telephone services are also impacted by what might be a defective device, we need to schedule a service call to swap out the modem for you. Email my team at cox.help@cox.com so we can set this up for you. Be sure to include your full name, address, and a link to this page in your email. -Becky, Cox Support Forums Moderator
