Forum Discussion

CherylA's avatar
CherylA
New Contributor
5 years ago

Internet Down in 23454

Its been down in our neighborhood since 3:30 a.m. Thursday, Oct 29th and continues at 2.49 p.m. Friday Oct 30th.  Cox customer service states technicians have fixed problem, but they have not.  Then online states there's an outage.  Very annoying.  Actually. Do not know if cox is even on this issue.  At this rate may have to change to direct TV.  

  • LisaH's avatar
    LisaH
    Moderator
    5 years ago
    Hi CherylA. This appears as if you may need someone to look into your account personally. We will be glad to see what is happening with your service. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator