Internet down for 2 weeks plus
we have had no internet for two weeks. Cox convinced me to change out the modem/router. No change, The modem is searching for a signal that it never gets. Requested service call to inspect their prop...
Forum Discussion
I would suggest scheduling a technician when you will be available. Sounds like the technician found ingress on your line coming from your house and needs to get inside to see what's causing it. Probably effecting your neighbors too so the alternative is they could just shut your line/service down.
All my neighbors are unaffected. He did nothing. If he had elimnated that it was not on the Cox side then we could set up an appointment to check the inside.
The only "no contact" appointments I knew how to schedule were Specials Request Orders(SRO) that just confirm service is working at the tap. No troubleshooting is done. It's mostly to see if someone is eligible for a self install and not to solve problems. You need a field technician, that may need access to your home. If you are worried about charge, get the Cox Complete Care plan which should cover everything. I think its 10$ a month and you need to keep it for 3 months to cover the cost of a chargeable appointment. If it's a outside wiring issue, you aren't charged either way.
I had a very long conversation with the Cox Service phone rep. about scheduling a no contact service call. It was agreed to have a tech go out and veryify service to the house. He did not do that! There are issues that I will not discuss on this forum as to why we want to eliminate it back to my house. I am not worried about a repair fee.
What, exactly, do they need access to other thatn the modem and cable?
Assuming it's ingress he is tracking, he will go around and connect to different outlets to see if he can isolate the leg of coaxial having the issue. I can't say exactly what he will do but it is all warranted. My question is why don't you want a technician into your home? If not cost, what? Scheduling?
