Forum Discussion

Tand0408's avatar
Tand0408
New Contributor
5 months ago

Internet down constantly

So I just moved and the only internet provider available is cox. The internet is overprice and modem is outdated. Have them less than a month and internet went offline multiple times now. Call them for tech suppose, and they want to charge me $75 for tech rep to come and take a look. WTH, customer service can’t fit the issues and telling me to upgrade the service or have tech rep come and charge me $75. Avoid cox if possible. 

  • JulianN's avatar
    JulianN
    Moderator
    5 months ago

    Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value yours and all Cox customers business. I can assure you that we’re always striving to do better. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!