Forum Discussion

fr3aksh0's avatar
fr3aksh0
New Contributor
5 years ago

Internet disconnects and won't reconnect.

Hi I got a thing in the mail saying I need to take my modem in to upgrade it. It was a fat Motorola. I get a arris tm3402a. We also had to down grade to basic cable and got miniboxes. So install the ...
KevinM2's avatar
KevinM2
Former Moderator
Hello, when a device is hard-wired directly to the modem, what are your download and upload speeds? It's quite possible the issue could be related to inadequate WiFi coverage. I am going to include some information that I hope you may find useful, on ways to improve your service over WiFi:

www.cox.com/.../fixing-slow-wifi.html
www.cox.com/.../understanding-speed-test-results.html

For additional support, please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
fr3aksh0's avatar
fr3aksh0
New Contributor
5 years ago

There is no connection period even when hard wired.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @Fr3aksh0

    If you're still having an issue accessing the internet please email the full=service address and full name to cox.help@cox.com so we can investigate.

    Jonathan J
    Cox Moderator