Forum Discussion

226navajo's avatar
226navajo
New Contributor
4 months ago

Internet Data

Would like to know why such the fluctuation with data information.  My son and I have been really trying to understand where the information is coming from. My "Other" data went from 8% last statemen...
  • LatitiaS's avatar
    LatitiaS
    4 months ago

    Hi 226navajo,

    Hi 226navajo,

     

    Your frustrations are valid and we want to be as transparent as possible.  Please note the the usage meter has been certified and tested for accuracy by Cox and Netforecast, an independent third party.

    The other category includes activities that make up a relatively small portion of your overall usage.  This also includes unrecognized traffic or activity that cannot be categorized.  

    There are many things that can cause the Date usage to jump.

    Please feel free to reach out to us  on Twitter at CoxHelp, visit us on Facebook, or at cox.help@cox.com if you have any further questions or concerns.

    Cox Support Forum Moderator

     

LatitiaS's avatar
LatitiaS
Moderator

Hi 226navajo,

Hi 226navajo,

 

Your frustrations are valid and we want to be as transparent as possible.  Please note the the usage meter has been certified and tested for accuracy by Cox and Netforecast, an independent third party.

The other category includes activities that make up a relatively small portion of your overall usage.  This also includes unrecognized traffic or activity that cannot be categorized.  

There are many things that can cause the Date usage to jump.

Please feel free to reach out to us  on Twitter at CoxHelp, visit us on Facebook, or at cox.help@cox.com if you have any further questions or concerns.

Cox Support Forum Moderator

 

226navajo's avatar
226navajo
New Contributor
3 months ago

As I read from your other customers here on this forum, it seems to be a big problem and I'm not the only one with an issue. 30% of the "other "data is not small!  8% is small. You still gave me no answer as to why the big jump and it appears I'm not the only one.  In fact they have tried all the numerous things you told them to do to somehow improve their data and to no avail.  Stop giving us the runaround on how your third party tested the data and everything is fine.  It's not fine.  We are your customers who you are failing to "service".  This is not a solution! 

  • JuanC's avatar
    JuanC
    Moderator
    3 months ago

    Hello. Please reach out to us at cox.help@cox.com for assistance. We'd love to help.