Forum Discussion

Mark_Votaw's avatar
Mark_Votaw
New Contributor
4 years ago

Internet cuts out; TV picture freezes; TV audio goes out for seconds at a time.

Does anyone know where to get good, reliable internet so I can ditch this COX business? They are unable to fix mine, after seven techs and multiple hardware changes. The TV signal messes up, too. The...
BenS1's avatar
BenS1
Former Moderator
4 years ago
Hi @Mark Votaw

I completely understand the frustration of having an inconsistent internet signal. I see some of the readings on DS channels on your modem look a little unhealthy. After looking at what the last technician said caused the issue, I would recommend scheduling another technician appointment. You can email us at cox.help@cox.com with your full name/address, and let us know what time you would like us to schedule a technician for.

Ben S.
Cox Support Forums Moderator
  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago
    After looking at what the last technician said caused the issue

    Beg questions much?  Did the previous 6 techs also conclude this mystery?

    I bet the techs only recommended the Panoramic router, eh?