Forum Discussion
I do not have the Gigablast service and sounds like I do not want it. I have had my internet only drop three days in a row - the cox telephone service still works and it comes through the same Cox provided modem. When I reset the modem the internet and telephone work. I will try to call/chat with Cox to see if they have an answer. There were no announced outages. It is also not my router/switch - I connect a computer directly to the Cox Modem and still no internet.
In the past I had the internet dropping at 9:30 PM every evening. I connected my computer directly to the modem and it worked - only with IPV6. I offered to send the netstat and ipconfig screen shots. They were not interested and the outages stopped.
- No_Up_Speed4 years agoNew Contributor II
Don't get Gigablast, I have it and I'm paying an arm and a leg for it and I can barely even do my job its so bad. Been trying to get Cox to fix the problem for 2 months now.
- BenS14 years agoFormer Moderator@CoxUserFor30Years
We'd like to help investigate these issues for you. Please email us at cox.help@cox.com with your full name and address.
Ben S.
Cox Support Forums Moderator
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