Forum Discussion

jmar's avatar
jmar
New Contributor
5 years ago

Internet Constantly Dropping - Bad Modem or Bad Lines?

I’ve been fighting this issue for longer than 2 months now, but it’s gotten worst.  My internet constantly comes in and out making it impossible to work. I had a tech come out and he swapped ou...
Allan's avatar
Allan
Moderator
Hello. It looks like you are getting some time out errors. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
jmar's avatar
jmar
New Contributor
5 years ago

Sorry for the delay, didn’t know this actually posted. 

I live in a condo, so there may be splitters between the box and my unit. There is nothing between the wall and modem though, just one coax cable directly into the modem.

  • LisaH's avatar
    LisaH
    Moderator
    5 years ago
    Hi Jmar. Is the power cord for the modem connected to a power strip or directly to the electrical outlet in the wall? If you continue to have issues, we may need to schedule a service call. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we set up the service call. - Lisa, Cox Support Forums Moderator.
    • jmar's avatar
      jmar
      New Contributor
      5 years ago

      It’s plugged into a power strip. It’s been stable the last couple of days. Will email if the problem occurs again. 

    • jmar's avatar
      jmar
      New Contributor
      5 years ago

      Having issues right now. Upstream power levels jumped to 54 dBmV on all 4 channels. Got kicked out of my work server.

      • LisaH's avatar
        LisaH
        Moderator
        5 years ago
        If you are still having issues, please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator