Forum Discussion

jmar's avatar
jmar
New Contributor
5 years ago

Internet Constantly Dropping - Bad Modem or Bad Lines?

I’ve been fighting this issue for longer than 2 months now, but it’s gotten worst.  My internet constantly comes in and out making it impossible to work. I had a tech come out and he swapped ou...
Allan's avatar
Allan
Moderator
5 years ago
Hello. It looks like you are getting some time out errors. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
  • jmar's avatar
    jmar
    New Contributor
    5 years ago

    Sorry for the delay, didn’t know this actually posted. 

    I live in a condo, so there may be splitters between the box and my unit. There is nothing between the wall and modem though, just one coax cable directly into the modem.

    • LisaH's avatar
      LisaH
      Moderator
      5 years ago
      Hi Jmar. Is the power cord for the modem connected to a power strip or directly to the electrical outlet in the wall? If you continue to have issues, we may need to schedule a service call. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we set up the service call. - Lisa, Cox Support Forums Moderator.
      • jmar's avatar
        jmar
        New Contributor
        5 years ago

        It’s plugged into a power strip. It’s been stable the last couple of days. Will email if the problem occurs again.