Forum Discussion

kmcmillan's avatar
kmcmillan
New Contributor
4 years ago

Internet consistently down

Don't know what to do. My internet is goes down consistently. Sometimes it's an outage and other times it's intermittent. It's causing me a lot of problems as I work from home. Also, I'm so sick and tired of Cox's blanketed "people are working from home and schooling at home due to Covid."  It's a total copout. Additionally, my speed is low and I never measure what I'm paying for. 

Cox is of no help to me and at this point I just want to switch ISP's. Any help/recommendations before I do so? I've heard my alternative isn't any better. Also, yes, my modem is new and I'm the only one working from my home. 

2 Replies

  • shipracer's avatar
    shipracer
    New Contributor III
    4 years ago

    Make the switch, COX has been sending me and my neighbors in circles. Made her buy a new modem, problem is still there.

    File your FCC complaint even if your living, they cant treat people like this.

  • Allan's avatar
    Allan
    Moderator
    4 years ago
    @Kmcmillan, Intermittent loss of service and poor speeds can certainly be frustrating. I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com. -Allan, Cox Support Forums Moderator.