Forum Discussion

JackDaniel's avatar
JackDaniel
New Contributor
4 years ago

Internet Connectivity

I live in the Mapleview area and lost internet connectivity last Thursday morning. I have been told conflicting information about an outage in my area. Was there one? Is it fixed or still ongoing. Does anyone have information about this problem?

Thank you.

  • SharonL's avatar
    SharonL
    Former Moderator
    4 years ago
    Hello Jack,

    I am sorry to hear you are experiencing issues with your internet. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Thank you.

    Sharon
    Cox Support Forum Moderator
  • bearone2's avatar
    bearone2
    Contributor III
    4 years ago

    download the cox app to your phone for outage info.