Thank you! Email Sent!
Appointment scheduled Monday. Stephanie was able to capture packet loss and T3 modem drops remotely. Hopefully technician will resolve it this time.
Keep us updated! I would like to know the kind of troubleshooting a tech. does in this kind of situation. Don't be afraid to ask the tech. questions.
Will do. The last couple of times they came out, they usually use their handheld (frequency analyzer?) at the coax coming into the modem then outside the house and maybe at the small pole out back?
If they find a problem and fix it, great.. if they don't find a problem, have them test a TM3402 Cox Telephone modem, that has no router on it. Run it for about 5 minutes, and see if the number of Uncorrectables are similar to the "motorola/Zoom Modem". If they are similar then there is definitely an issue, if there are NO Uncorrectables, then you may want to try a new modem.
