Internet Connectivity Issues (High Uncorrectables One Channel)
Hello! I have been having regular (though somewhat intermittent) Internet issues for the last 2 months.
I had a Cox Technician come out mid-December and he diagnosed the issue as being a problem outside the Unit (On Cox's end) and said he'd have to have his supervisor/boss/next level tech handle the issue.
I've still been having intermittent connectivity drops, packet loss, high latency, disconnects, etc. I do not believe the work has been escalated/done but I have no way to tell otherwise and I don't know how long is reasonable to wait. I
f I go through Cox Tier 1 help again, they will want me to talk to my modem mfg, replace my router, reboot my PC, send a tech out, and determine the likely exact same issue that it's on Cox's end (again).
Attached is a screenshot of my modem with ~19 hours since it came back up from a 30+ minute total service outage. As you can see there are ~14.56mil uncorrectable errors on the 873Mhz channel and this is exactly the same issue that was happening Mid-Dec and has been happening since.
|Channel ID||Lock Status||Modulation||Frequency||Power||SNR/MER||Corrected||Uncorrectables|
|16||Locked||QAM256||873000000 Hz||7.8 dBmV||39.1 dB||14109330||
Link To Modem Status