There's a small box on the outside of the unit and a short pole about 30 ft away and then a larger box at the end of the road. When the tech came out he said the problem was definitely on their side, so either from the small box->short pole or short pole->larger box.
Your downstream power level is strong enough that it is probably is a direct connection, however you might want to have a peak in that small box if you can. My question would be are your neighbors experiencing the problem, but you might need to speak to Tier 2 for that answer. That would help isolate if the problem is in the larger box or not. This should have been done when the tech. was out. Was it a inhouse technician or contractor?
I'm sure it was a contractor, that's all that seems to be around here. He did look in the small box, replace a couple of splitters inside the house but then ran the tests and told me it was outside and on their end and said he'd escalate to have it fixed. I just don't think that ever happened, but I have no idea how to get ahold of Tier 2. All I have its the Tier 1 number and they just want to walk me through the basic troubleshooting and "send a tech out". That's what I'm hoping to get, someone from Cox who can actually see if they sent someone out as their contractor/tech wanted .
Thank you! Email Sent!
