Forum Discussion
I'd personally be happier if the MER was higher than 40 even though it can go down to 35. Definitely some noise going on down the line.
Still tallying ~84 hours. ~2mil correctable, ~3mil uncorrectable/hr
16 | Locked | QAM256 | 873000000 Hz | 7.2 dBmV | 39.2 dB | 171449216 | 255468159 |
They apparently did open an escalation ticket this time (that I do have the number of from Cox) to check back in to see if anything was ever done. The tech did connect up his spectrum analyzer and found it had the same issues from Mid-Dec. Hopefully they can get this fixed so I can actually reliably play games. I told them the speed wasn't the issue of the moment, just the reliability/latency
- TiffanyR2 years agoFormer ModeratorHello Brian1775,
I am sorry that this was not resolved with the original escalation in December. I have reviewed the account and found where the technician escalated this again. We are working to resolve the intermittent issue. Please allow up to 5 days. Is there anything else we can assist you with in the meantime?
Tiffany R.
Cox Support Forum Moderator- brian17752 years agoNew Contributor II
Technician was out here a few days ago and I had a conversation with him. He said he replaced a booster on one of the external posts as well as adjusted the gain downward on another. He made mention of a "trunk line" that feeds this entire subdivision that is in need/in for repair that needs to be fixed to resolve all of the issues with no known ETA. The performance since he left was generally acceptable until this evening. This evening the severe packet loss and latency within games returned. The uncorrectables are more evenly disbursed amongst all channels with the one still being the worst by far. The current level of loss/latency is unworkable. It took minutes to attach a 700k screenshot to gmail.
- TiffanyR2 years agoFormer ModeratorHi Brian,
I am sorry to hear that the service issue has come back. I do see that the previous escalation from the last service call was completed on February 2nd. I have run some tests this morning and the signal levels are showing where they should and there are no signs of packet loss or latency. If you are still experiencing the issue, can you email my team at cox.help@cox.com with your name, address, and a link to this thread? Also, include any steps that you have tried since the last technician was out.
Tiffany R.
Cox Support Forum Moderator
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