Forum Discussion

Lucifer71's avatar
Lucifer71
New Contributor
5 years ago

Internet connection problems for the past two weeks!

I have been having connection problems since I moved in but they were minor and transient. The past two weeks it started with an uptick in instances. The past two days there is simply no connection? ...
dnktillman1's avatar
dnktillman1
New Contributor

Same thing happening to me and more frequently with the new Cox WiFi Panoramic modem.  I thought it was my old modem, but It is still happening after my modem upgrade.  I’m in zip code 85233 Gilbert AZ.  Cox, please fix this.

kibble's avatar
kibble
New Contributor
5 years ago

I have he see issue . it been going on for 3 weeks now.   I never had a problem before.  no support help at all.  The chat help just kept transferring me to another agent. Cox store tole me to buy a new modem. I had a tech cancel my appointment without even contacting me.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @Kibble

    We like to look further into your issue please email your full name and address to cox.help@cox.com. Also, provide a link to this thread.

    Jonathan J
    Cox Moderator