Forum Discussion

Lucifer71's avatar
Lucifer71
New Contributor
5 years ago

Internet connection problems for the past two weeks!

I have been having connection problems since I moved in but they were minor and transient. The past two weeks it started with an uptick in instances. The past two days there is simply no connection? ...
snl1024's avatar
snl1024
New Contributor
5 years ago

Same issue for me in 85284. It happens nearly every day just after 2 pm.  I tried keeping a fan on the modem just in case it was getting too hot but continues to fail.  Frustrating.

  • quixotictif's avatar
    quixotictif
    New Contributor
    5 years ago

    Same issue in 85705. They are trying to blame my modem. Refuse to send out a tech until I agree that I may eat a $75 fee and should probably sign up for an extra service that's an additional $10 fee every month. 
    I highly suggest tring to find a new ISP. Cox is unhelpful, greedy, and not at all concerned about customer service. 

  • Allan's avatar
    Allan
    Moderator
    5 years ago
    @Snl1024, Are there any splitters or signal amps on the cable line going to the modem? If so, is it possible to bypass them temporarily to see if that helps? -Allan, Cox Support Forums Moderator.