Forum Discussion

Lucifer71's avatar
Lucifer71
New Contributor
5 years ago

Internet connection problems for the past two weeks!

I have been having connection problems since I moved in but they were minor and transient. The past two weeks it started with an uptick in instances. The past two days there is simply no connection? ...
SharonL's avatar
SharonL
Former Moderator
Hello,

The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Sharon
Cox Support Forum Moderator
Ddxb0704's avatar
Ddxb0704
New Contributor II
5 years ago

Spoke with someone yesterday about the issue. I’m waking up once again to no internet. Last night, on my day off, I was  just trying to watch some Netflix and relax, instead nothing loaded. I chat with someone from Cox all the time. It gets old hearing it’s always the customers end. If gigablast would have caused this many problems with my own equipment, why was it sold to me in the first place? Why was I sold on my equipment was better or just as good as the panoramic modem from Cox?