Forum Discussion

Meridian1's avatar
Meridian1
New Contributor
6 years ago

Internet connection outage exactly every 12 hours

All inbound/outbound internet traffic stops on our Cox Internet connection at exactly 8:24am and 8:24pm every day for approximately 2 minutes.  This is even with a hardwire connection directly to the...
chorstman1's avatar
chorstman1
New Contributor

Like Meridian1, I am having the same problem.  For the down time occurs at exactly 10:48.  My computer is connected directly. Any suggestions on what might be happening?  I am trying to conduct business from my home and these sudden losses in internet connection are very frustrating.

KevinM2's avatar
KevinM2
Former Moderator
6 years ago
@chorstman1, I am detecting packet loss on your modem currently, which typically explains the reasons for slow speeds and intermittent connectivity. However, as you've indicated this happens at a specific time of the day, this may not be related. Our best course of action may be to send out a service technician to address your concerns. For further assistance, please reach out to us at cox.help@cox.com, Facebook, or Twitter. -Kevin M. Cox Support Forum Moderator