Internet Connection Keeps Dropping
It is very random, but my panoramic modem/router will just drop internet connection. This started about 3 months after I started service with Cox. It may happen 5-10 times in a row, or not at all for...
Forum Discussion
We are having the same issue. Cox keeps telling us "our equipment shows as poor". Some days drops a lot and others runs ok. We upgraded to an ARRIS SURFboard SBG8300 DOCSIS 3.1 Gigabit Cable Modem & AC2350 Dual Band Wi-Fi Router, Approved for Cox, Spectrum, Xfinity & others (black) still same issues. We had a tech come out and tape some wires at the road saying hopefully this helps. Now they refuse to send someone out again to look at the wires. They are telling us we need to pay to have someone come out. AWFUL since we have no other internet option in our area.
- There is only a charge if the modem itself (since it is not Cox's) or any internal wiring is the cause without the complete care plan. The signal to your modem looks pretty good, I'm wondering if you may be running into wireless interference with other wireless networks nearby and the wireless is dropping. You may want to try changing the wireless channels that your modem uses and also try to connect to the 5Ghz network if you aren't already instead of the 2.4Ghz network, as it would be less susceptible to interference.
Brian
Cox Support Forum Moderator
