Forum Discussion

BSJ's avatar
BSJ
New Contributor
2 years ago

Internet and Phone Interruptions at Night

For at least the last two weeks my internet and phone service has been interrupted anywhere from a few minutes to several hours at night and early morning. When I call Cox there is always a recording saying, "There is a problem in your area and our technicians are working to solve the problem." I have to check the lights on my modem to know when my internet is back up. This would not be such a big deal, except that we do not have good cell service in this area and when Cox is down my cell phone service is also down. I live in Luling, Louisiana.

4 Replies

  • LP0918's avatar
    LP0918
    New Contributor

    I also live in Luling and am suffering the same problems. I’m being told there’s too much internet traffic and their network can’t handle it. If this doesn’t get fix anytime soon, I might have to switch to another ISP which somewhat pains me because I’ve been a customer for over 20 years.

    Edit: Checking other community sites like reddit, it seems that it’s affecting other cities like New Orleans too. Cox, fix your god *** network…

    • shauna2u's avatar
      shauna2u
      New Contributor

      need to fix what we pay for, I really need it for my lifealert to work

    • Darkatt's avatar
      Darkatt
      Honored Contributor

      If it was internet traffic causing it, the telephone would still work.  If the modem is offline, it indicates the cable signal is the issue. Again, call your local Cox number and find out if there is work going on in your area. When Cox does upgrades, they are normally done overnight so as to affect the fewest number of people, and going out at late night/early morning fits that. 

  • Darkatt's avatar
    Darkatt
    Honored Contributor

    Check and see if they are doing upgrades in your area? They tend to do those at night to disturb people the least.