Internet a joke
My internet is consistently going out. Sometimes a few minutes, sometimes longer. I use smarthelp, I call customer service, they say a reset might help. This is not an in house issue, it happens t...
Forum Discussion
they will charge you for technician!!!! and its their problem, incredible!!!
Cox should cover everything before the demarc. So if the problem is outage related, there should be no charge. They may warn you of a charge if the rep scheduling the appointment doesn't know what the issue is, but even if they do charge, as long as the technician notates on the account what the issue was, you should be able to get billing to reverse the charge.
