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Kirvo's avatar
Kirvo
New Contributor
7 years ago

Intermittently slow speeds

I have the Ultimate internet package. Frequently, my speeds will be extremely slow, even taking a couple minutes to load one page on the cox website. I went through phone support and initially, he couldn't even see or access my router. After a couple resets, he was able to see it and showed strong signal in and out. He recommended my to exchange my router at a Cox store, which I did that night. It seemed to fix the issue somewhat at first, but again I am noticing the same drops each day. Running a speed test shows good numbers (>200mbps download, >30 upload).

TLDR: speed test shows high speeds, browsing slow on all devices.

5 Replies

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  • StephanieS's avatar
    StephanieS
    Moderator
    7 years ago
    Kirvo

    Is the browsing issue happening only on the Cox website and related pages? I'm looking at your modem now and it's got a very good signal. Can you tell me if you're still having trouble?

    StephanieS
    Cox Support Forums Moderator
  • Kirvo's avatar
    Kirvo
    New Contributor
    7 years ago

    It's on all pages. It hasn't been as bad this past week but it's still very sluggish.

  • Allan's avatar
    Allan
    Moderator
    7 years ago

    @Kirvo,

    Are you experiencing this issue with multiple browsers or just one? 

    Thanks,

    Allan - Cox Support Forums Moderator.