Forum Discussion
- azolivasNew Contributor III
It's happening again in 2023.
- William773New Contributor II
This is near San Diego
- William773New Contributor II
Same problem here.
- SharonLFormer ModeratorHello,
I am sorry to hear you are experiencing issues with your internet. I would be happy to see if I can help you resolve this issue.
This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Thank you.
Sharon
Cox Support Forum Moderator
- graz1New Contributor
85202 zip, This has been going on for weeks now. We are paying for Gigablast Download speeds yet have been consistently under 90mb/s. This week has been under 45mb/s at all parts of the day.
- ChrisLFormer ModeratorI did check your connection and test results form this end and do see what you're referring to. Usually when your speed tests are consistently stuck in the 90's that indicates you may have a 10/100 Ethernet link somewhere in the LAN. I'd suggest checking to ensure that all the Ethernet port in your equipment are gigabit capable then check to see if they are connecting at gigabit speeds and not failing back to 10 or 100Base-T mode.
-Chris- William773New Contributor II
We are not Able to use our 2.4 GHz band at All. Only ( 1 ) band is working ...
- BnnNew Contributor
Las Vegas and same issue
- ChrisLFormer ModeratorI checked your modem from this end and it's reporting poor signal levels. I'd suggest checking cabling, bypassing splitters, or testing the modem at a different outlet to see if that helps. Otherwise, a technician may need to come out and troubleshoot further.
-Chris
- CKinGilbertNew Contributor
Having same problem in 85296. Consistent Zoom dropped calls/freeze ups.
- Dave9Contributor III
I suggest you start a new thread with your modem logs and signals. This probably isn't the exact same issue but instead is dozens of different issues in the Cox network, each one needing to be resolved individually.
- Mike_HobbsNew Contributor II
I am experiencing the same issue. Started about 6 weeks ago. Drops connection 4-6 times per day. I can reset modem via the cox app and it works for a while. Can unplug and plug back in the modem and it works for a while.. Have waited for tech support on phone for 4hours. I have waited on the chat feature for 2 hours.
No one can resolve my issue. One tech blamed it on my modem, Motorola MB8600 DOCSIS3.1. Motorola checked it no issue. Another tech blamed it on overuse from users during pandemic and all working from home. One said trouble in my area and would be resolved next day. I 'm just beyond frustrated paying $175 month for tv/internet and cant stay connected especially since my security cameras are IP based.
If many users are experiencing this, Cox should correct it or compensate us. This could be a class action arbitration if enough customers get upset and want to push the issue and lawyers get involved
- LisaHModeratorHi Mike. I can understand how frustrating it is when your service isn't performing as expected. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
- svrzNew Contributor
I have experienced the exact same problem for the past month in Phoenix (zip code: 85044). I spoke to a Cox support representative once and received the same response: rent our more expensive modem.
- AllanModerator@Svrz, Your modem is reporting multiple time out errors at this time. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator
- svrzNew Contributor
Hello Allan
Thank you for the reply. No, there are no splitters or signal amps on the cable line going to the modem. There is only the standard coax cable from the wall outlet to the modem and an Ethernet cable from the modem to the router.
- Millas7New Contributor
Same here. Glendale. All 4 kids need WiFi for school. This is getting ridiculous. 85301
- stevenb_AZNew Contributor
Same in 85053. Our internet has been bad since March and unusable for the last couple weeks. It drops out probably every 30 minutes
- AllanModerator@Stevenb_AZ, Please send us an email with your full name and address to cox.help@cox.com so we can look into this ongoing issue for you. -Allan, Cox Support Forums Moderator.
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