Forum Discussion

Mr__Castle's avatar
Mr__Castle
New Contributor II
5 years ago

Intermittent service (drops, slow speeds) for 85032 and other Phoenix area zip codes over the last 3 weeks. This is a cox issue, not our modems. Fix it

Over the past 3-4 weeks the Phoenix area and other cities have been constantly getting drops and seeing slow speeds in their internet service. With school starting for most communities and many more ...
graz1's avatar
graz1
New Contributor
5 years ago

85202 zip, This has been going on for weeks now. We are paying for Gigablast Download speeds yet have been consistently under 90mb/s. This week has been under 45mb/s at all parts of the day. 

  • ChrisL's avatar
    ChrisL
    Former Moderator
    5 years ago
    I did check your connection and test results form this end and do see what you're referring to. Usually when your speed tests are consistently stuck in the 90's that indicates you may have a 10/100 Ethernet link somewhere in the LAN. I'd suggest checking to ensure that all the Ethernet port in your equipment are gigabit capable then check to see if they are connecting at gigabit speeds and not failing back to 10 or 100Base-T mode.

    -Chris
    • William773's avatar
      William773
      New Contributor II
      5 years ago

      We are not Able to use our 2.4 GHz band at All.  Only ( 1 ) band is working ...