Forum Discussion

Mr__Castle's avatar
Mr__Castle
New Contributor II
5 years ago

Intermittent service (drops, slow speeds) for 85032 and other Phoenix area zip codes over the last 3 weeks. This is a cox issue, not our modems. Fix it

Over the past 3-4 weeks the Phoenix area and other cities have been constantly getting drops and seeing slow speeds in their internet service. With school starting for most communities and many more ...
svrz's avatar
svrz
New Contributor

I have experienced the exact same problem for the past month in Phoenix (zip code: 85044). I spoke to a Cox support representative once and received the same response: rent our more expensive modem.

Allan's avatar
Allan
Moderator
5 years ago
@Svrz, Your modem is reporting multiple time out errors at this time. Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator
  • svrz's avatar
    svrz
    New Contributor
    5 years ago

    Hello Allan

    Thank you for the reply. No, there are no splitters or signal amps on the cable line going to the modem. There is only the standard coax cable from the wall outlet to the modem and an Ethernet cable from the modem to the router.

    • ChrisL's avatar
      ChrisL
      Former Moderator
      5 years ago
      Thanks for checking that, you can try testing the modem at a different cable outlet and see if that helps otherwise it may be necessary to see about scheduling a technician to come troubleshoot further. Should you require assistance with that feel free to email us at cox.help@cox.com.

      -Chris
      • svrz's avatar
        svrz
        New Contributor
        5 years ago

        Thank you, Chris. Yesterday I changed the coaxial cable that connects the wall outlet to the modem.  So far it appears the connection dropouts have decreased. Can you kindly check to see if there are any time out errors from the modem?

        Thanks again and take care.