Forum Discussion

Raju's avatar
Raju
New Contributor
10 months ago

Intermittent internet connection drop

Hi, 

I have been seen frequent connection drops at our residence in Oceanside, CA. The number of service outages has increased in last 2-3 weeks. 

My modem is Surfboard 8200 Doc 3.1. 

Can someone please explain if signal quality is poor or too high for communication to fail. 

5 Replies

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  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    Your not locking your OFDMA channel. Also your signal levels are on the high side. Can you describe how the coaxial gets from the street to the room the modem is in? Looks like a amp.

    • Raju's avatar
      Raju
      New Contributor

      I will check and get back to you.

  • Trebor6v's avatar
    Trebor6v
    New Contributor

    I’ve been experiencing the same.  The internet drops intermittently throughout the day. Sometimes it drops out for 20-30 seconds at a time which disconnects me from my work servers and loses any work. 

    I noticed it started happening last week and it’s getting frustratingly annoying 

  • drueter's avatar
    drueter
    New Contributor

    I am having the same problem in Orange County, CA.  My modem is a Motorola MB8600.