Forum Discussion

Mr__Castle's avatar
Mr__Castle
New Contributor II
5 years ago

Intermittent service (drops, slow speeds) for 85032 and other Phoenix area zip codes over the last 3 weeks. This is a cox issue, not our modems. Fix it

Over the past 3-4 weeks the Phoenix area and other cities have been constantly getting drops and seeing slow speeds in their internet service. With school starting for most communities and many more ...
Fernando_Lopez's avatar
Fernando_Lopez
New Contributor

Same problem here Zip Code 92071, San Diego county, I thought I was going crazy, I spent more than 2 hours on the phone with the rude people at cox and they said there was no issue. Now I can see there is a HUGE ISSUE.

I don't implore, I DEMAND  cox to immediately fix this, we are paying a lot of money for the service, and STOP telling us that the problem is in our MODEMS and ROUTERS, IS NOT.

Viole's avatar
Viole
New Contributor III
5 years ago

I also have the same problem in 92071, San Diego County. Have you tried asking your neighbors if they have the same problem? I think it may be a problem as a whole in Santee with Cox, seeing that both you and I have the same problem.  

  • mikeham1's avatar
    mikeham1
    New Contributor
    5 years ago

    Yes same in 92071. Very intermittent service. 2 different all in one units. New wiring in house.

    • BenS1's avatar
      BenS1
      Former Moderator
      5 years ago
      Hello @Mikeham, We definitely understand how frustrating it is to have an unstable and unreliable internet signal. For further assistance, please contact us via Facebook or Twitter @coxhelp or email us at cox.help@cox.com with your full name and address.
      Ben S.
      Cox Support Forums Moderator