Forum Discussion
Same problem here Zip Code 92071, San Diego county, I thought I was going crazy, I spent more than 2 hours on the phone with the rude people at cox and they said there was no issue. Now I can see there is a HUGE ISSUE.
I don't implore, I DEMAND cox to immediately fix this, we are paying a lot of money for the service, and STOP telling us that the problem is in our MODEMS and ROUTERS, IS NOT.
- TheNightHawk5 years agoNew Contributor II
Problems in Las Vegas too. Highly likely its this...
Without using a VPN, I am currently getting 10mb down (I have gigablast). I use the VPN and I test out at 110mb down. Not gig, but better and indicates they do throttle and don't tell you.
- Dave95 years agoContributor III
That only applies to upload speeds and is only being used in very rare circumstances. Much more likely to be a problem your wiring or with the Cox network. Check signal levels and modem logs as a starting point.
- TheNightHawk5 years agoNew Contributor II
My wiring? You mean my wiring wakes up in the morning and feels good so I get higher speeds, and then later on in the afternoon/evening it gets tired and slows down my speeds. Ok. That makes a lot of sense. Of course its Cox.
- Viole5 years agoNew Contributor III
I also have the same problem in 92071, San Diego County. Have you tried asking your neighbors if they have the same problem? I think it may be a problem as a whole in Santee with Cox, seeing that both you and I have the same problem.
- mikeham15 years agoNew Contributor
Yes same in 92071. Very intermittent service. 2 different all in one units. New wiring in house.
- BenS15 years agoFormer ModeratorHello @Mikeham, We definitely understand how frustrating it is to have an unstable and unreliable internet signal. For further assistance, please contact us via Facebook or Twitter @coxhelp or email us at cox.help@cox.com with your full name and address.
Ben S.
Cox Support Forums Moderator
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