I'd do that, but I was on the phone earlier with customer service, twice. I was told you guys can't send out a tech, because we're using a self-purchased NETGEAR modem, instead of one provided by Cox. We were advised to get (rent) one of your modems, which means an extra $10 a month. I don't understand why a tech wouldn't be able to troubleshoot an issue, regardless of the modem being used... I'm physically disabled, so I'll have to wait till tomorrow to have someone recheck the cables and splitter. This seems to be tied to the outage on Thursday, and not a cable issue. Everything was just fine before...
This is my mother's account, but I'm handling this because she isn't tech savvy. This is starting to get extremely frustrating... We may have to look into getting a new provider if this isn't resolved soon.
