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unrest
New Contributor

Intermittent internet

Hi. I have been observing the slowness internet. I tried to ping google.com and there was a few timeout requests. I tried to restart or reset modem but it didn't help. I check event status at 192.168.100.1. I am seeing TLV-11 - unrecognized OID. It happens last 7 days. Can you please give me some advice?

Modem: Arris TG2472G

Ping:

PING google.com (142.251.45.78): 56 data bytes

64 bytes from 142.251.45.78: icmp_seq=0 ttl=118 time=61.259 ms

64 bytes from 142.251.45.78: icmp_seq=1 ttl=118 time=67.748 ms

64 bytes from 142.251.45.78: icmp_seq=2 ttl=118 time=128.117 ms

64 bytes from 142.251.45.78: icmp_seq=3 ttl=118 time=22.398 ms

64 bytes from 142.251.45.78: icmp_seq=4 ttl=118 time=22.925 ms

64 bytes from 142.251.45.78: icmp_seq=5 ttl=118 time=58.702 ms

64 bytes from 142.251.45.78: icmp_seq=6 ttl=118 time=49.599 ms

64 bytes from 142.251.45.78: icmp_seq=7 ttl=118 time=48.907 ms

64 bytes from 142.251.45.78: icmp_seq=8 ttl=118 time=24.025 ms

64 bytes from 142.251.45.78: icmp_seq=9 ttl=118 time=23.262 ms

Request timeout for icmp_seq 10

64 bytes from 142.251.45.78: icmp_seq=11 ttl=118 time=125.755 ms

64 bytes from 142.251.45.78: icmp_seq=12 ttl=118 time=157.031 ms

64 bytes from 142.251.45.78: icmp_seq=13 ttl=118 time=179.383 ms

64 bytes from 142.251.45.78: icmp_seq=14 ttl=118 time=31.106 ms

64 bytes from 142.251.45.78: icmp_seq=15 ttl=118 time=23.647 ms

64 bytes from 142.251.45.78: icmp_seq=16 ttl=118 time=28.529 ms

64 bytes from 142.251.45.78: icmp_seq=17 ttl=118 time=23.590 ms

64 bytes from 142.251.45.78: icmp_seq=18 ttl=118 time=22.721 ms

64 bytes from 142.251.45.78: icmp_seq=19 ttl=118 time=22.838 ms

64 bytes from 142.251.45.78: icmp_seq=20 ttl=118 time=22.060 ms

Request timeout for icmp_seq 21

64 bytes from 142.251.45.78: icmp_seq=22 ttl=118 time=46.797 ms

64 bytes from 142.251.45.78: icmp_seq=23 ttl=118 time=32.176 ms

Request timeout for icmp_seq 24

64 bytes from 142.251.45.78: icmp_seq=25 ttl=118 time=87.177 ms

64 bytes from 142.251.45.78: icmp_seq=26 ttl=118 time=96.268 ms

64 bytes from 142.251.45.78: icmp_seq=27 ttl=118 time=41.187 ms

Event logs:

Date Time Event ID Event Level Description
3/3/2022 18:08 73040100 6 TLV-11 - unrecognized OID;CM-MAC=38:70:0c:5a:40:63;CMTS-MAC=00:42:5a:9f:c2:42;CM-QOS=1.1;CM-VER=3.0;
3/4/2022 1:30 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:5a:40:63;CMTS-MAC=00:42:5a:9f:c2:42;CM-QOS=1.1;CM-VER=3.0;
3/4/2022 17:58 82000700 3 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=38:70:0c:5a:40:63;CMTS-MAC=00:42:5a:9f:c2:42;CM-QOS=1.1;CM-VER=3.0;
3/4/2022 17:58 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:5a:40:63;CMTS-MAC=00:42:5a:9f:c2:42;CM-QOS=1.1;CM-VER=3.0;
3/4/2022 19:18 73040100 6 TLV-11 - unrecognized OID;CM-MAC=38:70:0c:5a:40:63;CMTS-MAC=00:42:5a:9f:c2:42;CM-QOS=1.1;CM-VER=3.0;
3/5/2022 19:00 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:5a:40:63;CMTS-MAC=00:42:5a:9f:c2:42;CM-QOS=1.1;CM-VER=3.0;
3/5/2022 19:52 73040100 6 TLV-11 - unrecognized OID;CM-MAC=38:70:0c:5a:40:63;CMTS-MAC=00:42:5a:9f:c2:42;CM-QOS=1.1;CM-VER=3.0;
3/6/2022 7:51 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:5a:40:63;CMTS-MAC=00:42:5a:9f:c2:42;CM-QOS=1.1;CM-VER=3.0;
3/6/2022 17:01 73040100 6 TLV-11 - unrecognized OID;CM-MAC=38:70:0c:5a:40:63;CMTS-MAC=00:42:5a:9f:c2:42;CM-QOS=1.1;CM-VER=3.0;
3/6/2022 17:22 73050200 6 Received REG-RSP while in REG-HOLD1 state;CM-MAC=38:70:0c:5a:40:63;CMTS-MAC=00:42:5a:9f:c2:42;CM-QOS=1.1;CM-VER=3.0;
3/6/2022 17:24 82000400 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=38:70:0c:5a:40:63;CMTS-MAC=00:42:5a:9f:c2:42;CM-QOS=1.1;CM-VER=3.0;
3/6/2022 17:26 73040100 6 TLV-11 - unrecognized OID;CM-MAC=38:70:0c:5a:40:63;CMTS-MAC=00:42:5a:9f:c2:42;CM-QOS=1.1;CM-VER=3.0;
1/1/1970 0:01 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=38:70:0c:5a:40:63;CMTS-MAC=00:42:5a:9f:c2:42;CM-QOS=1.1;CM-VER=3.0;
3/6/2022 17:38 73040100 6 TLV-11 - unrecognized OID;CM-MAC=38:70:0c:5a:40:63;CMTS-MAC=00:42:5a:9f:c2:42;CM-QOS=1.1;CM-VER=3.0;
3/6/2022 18:16 73050200 6 Received REG-RSP while in REG-HOLD1 state;CM-MAC=38:70:0c:5a:40:63;CMTS-MAC=00:42:5a:9f:c2:42;CM-QOS=1.1;CM-VER=3.0;
3/6/2022 18:34 73040100 6 TLV-11 - unrecognized OID;CM-MAC=38:70:0c:5a:40:63;CMTS-MAC=00:42:5a:9f:c2:42;CM-QOS=1.1;CM-VER=3.0;
3/6/2022 18:35 73050200 6 Received REG-RSP while in REG-HOLD1 state;CM-MAC=38:70:0c:5a:40:63;CMTS-MAC=00:42:5a:9f:c2:42;CM-QOS=1.1;CM-VER=3.0;
3/6/2022 19:14 73040100 6 TLV-11 - unrecognized OID;CM-MAC=38:70:0c:5a:40:63;CMTS-MAC=00:42:5a:9f:c2:42;CM-QOS=1.1;CM-VER=3.0;
3/6/2022 19:15 73050200 6 Received REG-RSP while in REG-HOLD1 state;CM-MAC=38:70:0c:5a:40:63;CMTS-MAC=00:42:5a:9f:c2:42;CM-QOS=1.1;CM-VER=3.0;
3/6/2022 19:52 73040100 6 TLV-11 - unrecognized OID;CM-MAC=38:70:0c:5a:40:63;CMTS-MAC=00:42:5a:9f:c2:42;CM-QOS=1.1;CM-VER=3.0;

Downstream

DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
Downstream 1 13 747.00 MHz 7.30 dBmV 37.36 dB 256QAM 4284009 0 0
Downstream 2 9 723.00 MHz 6.40 dBmV 37.64 dB 256QAM 6016289 0 0
Downstream 3 10 729.00 MHz 6.00 dBmV 37.36 dB 256QAM 6137733 0 0
Downstream 4 11 735.00 MHz 5.80 dBmV 36.61 dB 256QAM 6127228 0 0
Downstream 5 12 741.00 MHz 6.20 dBmV 36.61 dB 256QAM 6105364 0 0
Downstream 6 14 753.00 MHz 7.90 dBmV 37.64 dB 256QAM 5951321 0 0
Downstream 7 15 759.00 MHz 8.10 dBmV 37.64 dB 256QAM 6184971 0 0
Downstream 8 16 765.00 MHz 8.30 dBmV 38.61 dB 256QAM 6257684 0 0
Downstream 9 17 771.00 MHz 8.40 dBmV 38.61 dB 256QAM 7252742 0 0
Downstream 10 18 777.00 MHz 8.30 dBmV 37.64 dB 256QAM 7100949 0 0
Downstream 11 19 783.00 MHz 8.30 dBmV 38.61 dB 256QAM 7180678 0 0
Downstream 12 20 789.00 MHz 8.10 dBmV 38.61 dB 256QAM 7160142 0 0
Downstream 13 21 795.00 MHz 7.70 dBmV 38.26 dB 256QAM 1887415 0 0
Downstream 14 22 801.00 MHz 7.60 dBmV 37.64 dB 256QAM 6889540 0 0
Downstream 15 23 807.00 MHz 7.80 dBmV 37.64 dB 256QAM 7108269 0 0
Downstream 16 24 813.00 MHz 7.70 dBmV 38.61 dB 256QAM 7037926 0 0
Downstream 17 25 819.00 MHz 7.70 dBmV 38.61 dB 256QAM 6695678 0 0
Downstream 18 26 825.00 MHz 7.90 dBmV 37.64 dB 256QAM 6541569 0 0
Downstream 19 27 831.00 MHz 7.90 dBmV 38.61 dB 256QAM 6634055 0 0
Downstream 20 28 837.00 MHz 7.80 dBmV 38.61 dB 256QAM 6680574 0 0
Downstream 21 29 843.00 MHz 7.70 dBmV 38.61 dB 256QAM 1838662 0 0
Downstream 22 30 849.00 MHz 7.70 dBmV 37.64 dB 256QAM 6779877 16 0
Downstream 23 31 855.00 MHz 7.80 dBmV 38.61 dB 256QAM 6702391 0 0
Downstream 24 32 861.00 MHz 7.90 dBmV 37.64 dB 256QAM 6736036 9 0

Upstream

UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 3 32.20 MHz 34.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 2 4 38.60 MHz 34.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 3 2 25.80 MHz 33.25 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 4 1 19.30 MHz 32.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM

Interface parameters

Interface Name Provisioned State Speed (Mbps) MAC address
LAN Port 1 Enabled Down ----- 38:70:0C:5A:40:62
LAN Port 2 Enabled Down ----- 38:70:0C:5A:40:62
LAN Port 3 Enabled Down ----- 38:70:0C:5A:40:62
LAN Port 4 Enabled Down ----- 38:70:0C:5A:40:62
CABLE Enabled Up ----- 38:70:0C:5A:40:63
MTA FailConfigFileError Down ----- 38:70:0C:5A:40:64
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