Intermittent Internet Outages

Our subdivision have been experiencing intermittent Internet outages.  The Cox support person indicated it is a known issue requiring a repair.  To help prioritize the repair, he recommended all families in the subdivision open support tickets with Cox. 

1) Curious why Cox would need the entire subdivision to open a ticket for a known issue

2) How do we open a support ticket as recommended by the Cox support staff?  I was unable to locate a link which takes customers to a ticket portal for reporting issues