Intermittent internet outage
Over the last three weeks my modem has been experiencing periodic, intermittent outages. I have done the usual "troubleshooting" steps of rebooting the modem and having Cox issue a reset. The problem...
Forum Discussion
Riderdan<
I have had the same problem for several weeks now. I have had two tech visits, and have been assigned a third. Each fix temporarily eliminates the problem, only to return after a period of time. Fixes includes buying a new modem, eliminating a splitter, checking the curb interface box and replacing a ethernet cable.
It is my conclusion that I can get the same temporary fix by resetting the cable modem. The tech "fixes" are nothing but some cosmetic change plus another reset. It is my understanding that this is a widespread problem- occurring in many parts of the country. Cox apparently has no solution. I have seen Cox communications about difficulties in dealing with high traffic demands. Is this the root cause?
@30yr, Your modem is currently up and running with a good signal and I do not see any unusual latency concerns. Are you experiencing this issue with multiple devices in the home or just one? Also, are we working with a wired or wireless connection? -Allan, Cox Support Forums Moderator
I reset my modem this morning, prior to a Zoom business meeting. I have not encountered any interrupts since then, Yesterday I had 8 Priority 3 events. I have a Moto modem, cable connected to the Cox cable. It has an ethernet connection to an Asus AC1900 Router, which has an ethernet connection to my Win 10 computer.
