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TOMC
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2 years ago

Intermittent Internet & SMTP send issues

I have been having issues sending emails, while connected to the Cox internet. Internet connections appear to drop and reestablish quickly. Tech support suggested that I need a new modem. Cox Techs have been in the neighborhood over the past two weeks working on a noise / ingress issue.

I looked at the modem (purchased in 2019 from Cox CM8200A). Both downstream and upstream appear to be within acceptable range, but the error log has a significant number of errors.

Can anyone determine if this a modem issue or an issue outside the house?

Downstream Channel Status
Channel Index Channel ID Lock Status Channel Type Bonding Status Center Frequency Width SNR/MER Threshold Value Receive Level Modulation/Profile ID Unerrored Codewords Corrected Codewords Uncorrectable Codewords
1 29 Locked SC-QAM Downstream Bonded 951000000 Hz 6000000 Hz 40.2 dB 3.0 dBmV QAM256 49819119 0 0
2 5 Locked SC-QAM Downstream Bonded 807000000 Hz 6000000 Hz 40.8 dB 6.1 dBmV QAM256 77440362 0 0
3 9 Locked SC-QAM Downstream Bonded 831000000 Hz 6000000 Hz 40.5 dB 5.2 dBmV QAM256 77460654 0 0
4 10 Locked SC-QAM Downstream Bonded 837000000 Hz 6000000 Hz 40.5 dB 5.1 dBmV QAM256 77479502 0 0
5 11 Locked SC-QAM Downstream Bonded 843000000 Hz 6000000 Hz 40.3 dB 4.7 dBmV QAM256 77479016 0 0
6 12 Locked SC-QAM Downstream Bonded 849000000 Hz 6000000 Hz 40.3 dB 4.6 dBmV QAM256 77513334 0 0
7 13 Locked SC-QAM Downstream Bonded 855000000 Hz 6000000 Hz 40.3 dB 4.4 dBmV QAM256 77532454 0 0
8 14 Locked SC-QAM Downstream Bonded 861000000 Hz 6000000 Hz 40.3 dB 4.3 dBmV QAM256 77552052 0 0
9 15 Locked SC-QAM Downstream Bonded 867000000 Hz 6000000 Hz 40.3 dB 4.1 dBmV QAM256 77570917 0 0
10 16 Locked SC-QAM Downstream Bonded 873000000 Hz 6000000 Hz 40.2 dB 3.9 dBmV QAM256 77590134 0 0
11 21 Locked SC-QAM Downstream Bonded 903000000 Hz 6000000 Hz 40.3 dB 3.4 dBmV QAM256 49333525 0 0
12 27 Locked SC-QAM Downstream Bonded 939000000 Hz 6000000 Hz 40.3 dB 3.1 dBmV QAM256 77628540 0 0
13 28 Locked SC-QAM Downstream Bonded 945000000 Hz 6000000 Hz 40.4 dB 3.2 dBmV QAM256 77646151 0 0
14 30 Locked SC-QAM Downstream Bonded 957000000 Hz 6000000 Hz 40.1 dB 2.9 dBmV QAM256 77664714 0 0
15 31 Locked SC-QAM Downstream Bonded 963000000 Hz 6000000 Hz 40.0 dB 2.8 dBmV QAM256 77685186 0 0
16 32 Locked SC-QAM Downstream Bonded 969000000 Hz 6000000 Hz 39.9 dB 2.7 dBmV QAM256 77703395 0 0
17 33 Locked SC-QAM Downstream Bonded 357000000 Hz 6000000 Hz 40.4 dB 4.0 dBmV QAM256 77722600 0 0
18 34 Locked SC-QAM Downstream Bonded 363000000 Hz 6000000 Hz 40.5 dB 3.8 dBmV QAM256 77741051 0 0
19 35 Locked SC-QAM Downstream Bonded 369000000 Hz 6000000 Hz 40.6 dB 3.8 dBmV QAM256 77764637 0 0
20 36 Locked SC-QAM Downstream Bonded 375000000 Hz 6000000 Hz 40.6 dB 3.6 dBmV QAM256 77787197 0 0
21 37 Locked SC-QAM Downstream Bonded 381000000 Hz 6000000 Hz 40.5 dB 3.8 dBmV QAM256 77807405 0 0
22 38 Locked SC-QAM Downstream Bonded 387000000 Hz 6000000 Hz 40.5 dB 3.8 dBmV QAM256 77827799 0 0
23 39 Locked SC-QAM Downstream Bonded 393000000 Hz 6000000 Hz 40.7 dB 4.0 dBmV QAM256 77849208 0 0
24 40 Locked SC-QAM Downstream Bonded 399000000 Hz 6000000 Hz 40.7 dB 4.2 dBmV QAM256 77870281 0 0
25 41 Locked SC-QAM Downstream Bonded 405000000 Hz 6000000 Hz 40.8 dB 4.3 dBmV QAM256 77890179 0 0
26 42 Locked SC-QAM Downstream Bonded 411000000 Hz 6000000 Hz 40.9 dB 4.4 dBmV QAM256 77911930 0 0
27 43 Locked SC-QAM Downstream Bonded 417000000 Hz 6000000 Hz 41.0 dB 4.6 dBmV QAM256 77932060 0 0
28 44 Locked SC-QAM Downstream Bonded 423000000 Hz 6000000 Hz 41.0 dB 4.7 dBmV QAM256 77950859 0 0
29 45 Locked SC-QAM Downstream Bonded 429000000 Hz 6000000 Hz 41.0 dB 4.9 dBmV QAM256 77972416 0 0
30 46 Locked SC-QAM Downstream Bonded 435000000 Hz 6000000 Hz 41.0 dB 4.9 dBmV QAM256 77993358 0 0
31 47 Locked SC-QAM Downstream Bonded 441000000 Hz 6000000 Hz 41.1 dB 4.9 dBmV QAM256 78012958 0 0
32 48 Locked SC-QAM Downstream Bonded 447000000 Hz 6000000 Hz 41.1 dB 4.9 dBmV QAM256 78050832 0 0
33 159 Locked OFDM Downstream Bonded 300000000 Hz 94000000 Hz 42.8 dB 6.9 dBmV Other 86016299 23439866 0

Upstream Channel Status
Channel Index Channel ID Lock Status Channel Type Bonding Status Center Frequency Width Transmit Level Modulation/Profile ID
1 1 Locked SC-QAM Upstream Bonded 19600000 Hz 6400000 Hz 42.3 dBmV ATDMA
2 2 Locked SC-QAM Upstream Bonded 26000000 Hz 6400000 Hz 43.3 dBmV ATDMA
3 3 Locked SC-QAM Upstream Bonded 32400000 Hz 6400000 Hz 44.3 dBmV ATDMA
4 4 Locked SC-QAM Upstream Bonded 38800000 Hz 6400000 Hz 45.3 dBmV ATDMA
5 6 Locked SC-QAM Upstream Bonded 14800000 Hz 3200000 Hz 42.3 dBmV

ATDMA

Event Log:

Index ID Level Counts First Time Last Time Text
114 67050300 5 1 2022-11-05 12:00:45.00 2022-11-05 12:00:45.00 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
113 84000500 3 5 2022-11-05 12:00:44.00 2022-11-05 12:00:44.00 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
112 2436694061 5 1 2022-11-05 11:48:34.00 2022-11-05 11:48:34.00 Dynamic Range Window violation
111 82001200 5 1 2022-11-05 11:48:34.00 2022-11-05 11:48:34.00 RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
110 2436694061 5 1 2022-11-05 11:48:34.00 2022-11-05 11:48:34.00 Dynamic Range Window violation
109 82001200 5 1 2022-11-05 11:48:34.00 2022-11-05 11:48:34.00 RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
108 73050400 5 1 2022-11-05 11:48:34.00 2022-11-05 11:48:34.00 REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
107 67061600 6 1 2022-11-05 11:48:28.00 2022-11-05 11:48:28.00 DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
106 68001102 3 1 2022-11-05 11:48:22.00 2022-11-05 11:48:22.00 Config File Rejected due to Invalid or Unexpected TLV 11 encoding;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
105 73040200 3 1 2022-11-05 11:48:22.00 2022-11-05 11:48:22.00 TLV-11 - Illegal Set operation failed;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
104 73040100 6 13 2022-11-05 11:48:22.00 2022-11-05 11:48:22.00 TLV-11 - unrecognized OID;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
103 68000300 5 1 1969-12-31 20:00:40.00 1969-12-31 20:00:40.00 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
102 2436694066 6 1 1969-12-31 20:00:38.00 1969-12-31 20:00:38.00 Honoring MDD; IP provisioning mode = IPv4
101 84000100 3 1 1969-12-31 20:00:27.00 1969-12-31 20:00:27.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
100 68001102 3 1 2022-11-05 11:38:41.00 2022-11-05 11:38:41.00 Config File Rejected due to Invalid or Unexpected TLV 11 encoding;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
99 73040200 3 1 2022-11-05 11:38:41.00 2022-11-05 11:38:41.00 TLV-11 - Illegal Set operation failed;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
98 84000100 3 1 1969-12-31 20:00:28.00 1969-12-31 20:00:28.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
97 68001102 3 1 2022-11-04 15:14:15.00 2022-11-04 15:14:15.00 Config File Rejected due to Invalid or Unexpected TLV 11 encoding;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
96 73040200 3 1 2022-11-04 15:14:15.00 2022-11-04 15:14:15.00 TLV-11 - Illegal Set operation failed;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
95 84000100 3 1 1969-12-31 20:00:28.00 1969-12-31 20:00:28.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
94 2436694044 3 1 2022-11-04 15:13:00.00 2022-11-04 15:13:00.00 Resetting the cable modem due to docsDevResetNow
93 84000500 3 5 2022-11-04 15:09:00.00 2022-11-04 15:09:00.00 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
92 68001102 3 1 2022-11-04 14:56:39.00 2022-11-04 14:56:39.00 Config File Rejected due to Invalid or Unexpected TLV 11 encoding;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
91 73040200 3 1 2022-11-04 14:56:39.00 2022-11-04 14:56:39.00 TLV-11 - Illegal Set operation failed;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
90 84000100 3 1 1969-12-31 20:00:27.00 1969-12-31 20:00:27.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
89 2436694044 3 1 2022-11-04 14:55:34.00 2022-11-04 14:55:34.00 Resetting the cable modem due to docsDevResetNow
88 68001102 3 1 2022-11-03 17:45:07.00 2022-11-03 17:45:07.00 Config File Rejected due to Invalid or Unexpected TLV 11 encoding;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
87 73040200 3 1 2022-11-03 17:45:07.00 2022-11-03 17:45:07.00 TLV-11 - Illegal Set operation failed;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
86 84000100 3 1 1969-12-31 20:00:28.00 1969-12-31 20:00:28.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
85 68001102 3 1 2022-11-03 17:31:43.00 2022-11-03 17:31:43.00 Config File Rejected due to Invalid or Unexpected TLV 11 encoding;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
84 73040200 3 1 2022-11-03 17:31:43.00 2022-11-03 17:31:43.00 TLV-11 - Illegal Set operation failed;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
83 84000100 3 1 1969-12-31 20:00:28.00 1969-12-31 20:00:28.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
82 68001102 3 1 2022-11-03 17:20:15.00 2022-11-03 17:20:15.00 Config File Rejected due to Invalid or Unexpected TLV 11 encoding;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
81 73040200 3 1 2022-11-03 17:20:15.00 2022-11-03 17:20:15.00 TLV-11 - Illegal Set operation failed;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
80 84000100 3 1 1969-12-31 20:00:28.00 1969-12-31 20:00:28.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
79 68001102 3 1 2022-11-03 16:28:00.00 2022-11-03 16:28:00.00 Config File Rejected due to Invalid or Unexpected TLV 11 encoding;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
78 73040200 3 1 2022-11-03 16:28:00.00 2022-11-03 16:28:00.00 TLV-11 - Illegal Set operation failed;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
77 84000100 3 1 1969-12-31 20:00:28.00 1969-12-31 20:00:28.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
76 82000200 3 2 2022-10-28 05:13:51.00 2022-10-28 05:13:51.00 No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
75 68001102 3 1 2022-10-28 05:13:39.00 2022-10-28 05:13:39.00 Config File Rejected due to Invalid or Unexpected TLV 11 encoding;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
74 73040200 3 1 2022-10-28 05:13:39.00 2022-10-28 05:13:39.00 TLV-11 - Illegal Set operation failed;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
73 84000100 3 15885 2022-10-28 03:39:23.00 1969-12-31 20:02:11.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
72 82000400 3 1 2022-10-28 03:39:20.00 2022-10-28 03:39:20.00 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
71 84000100 3 27 2022-10-28 03:39:00.00 2022-10-28 03:39:19.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
70 82000400 3 1 2022-10-28 03:38:59.00 2022-10-28 03:38:59.00 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
69 84000100 3 27 2022-10-28 03:38:40.00 2022-10-28 03:38:59.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
68 82000400 3 1 2022-10-28 03:38:39.00 2022-10-28 03:38:39.00 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
67 84000100 3 27 2022-10-28 03:38:20.00 2022-10-28 03:38:39.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
66 82000400 3 1 2022-10-28 03:38:20.00 2022-10-28 03:38:20.00 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
65 84000100 3 27 2022-10-28 03:38:00.00 2022-10-28 03:38:19.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
64 82000400 3 1 2022-10-28 03:37:59.00 2022-10-28 03:37:59.00 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
63 84000100 3 62 2022-10-28 03:37:14.00 2022-10-28 03:37:59.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
62 84000100 3 8 2022-10-28 03:37:07.00 2022-10-28 03:37:13.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
61 84000100 3 1 2022-10-28 03:37:07.00 2022-10-28 03:37:07.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
60 82000500 3 1 2022-10-27 11:17:15.00 2022-10-27 11:17:15.00 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
59 82000500 3 10 2022-10-25 16:44:11.00 2022-10-25 16:44:20.00 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
58 82000500 3 11 2022-10-25 16:41:13.00 2022-10-25 16:41:14.00 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
57 84000100 3 12 2022-10-25 16:40:57.00 2022-10-25 16:41:07.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
56 84000100 3 1 2022-10-25 16:40:56.00 2022-10-25 16:40:56.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
55 84000500 3 5 2022-10-25 10:54:47.00 2022-10-25 10:54:47.00 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
54 82000200 3 2 2022-10-25 10:42:33.00 2022-10-25 10:42:38.00 No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
53 82000200 3 3 2022-10-25 10:42:32.00 2022-10-25 10:42:32.00 No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
52 68001102 3 1 2022-10-25 10:42:25.00 2022-10-25 10:42:25.00 Config File Rejected due to Invalid or Unexpected TLV 11 encoding;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
51 73040200 3 1 2022-10-25 10:42:25.00 2022-10-25 10:42:25.00 TLV-11 - Illegal Set operation failed;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
50 82000200 3 1 2022-10-25 10:45:05.00 2022-10-25 10:45:05.00 No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
49 84000100 3 3 2022-10-25 10:44:52.00 2022-10-25 10:44:57.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
48 82000400 3 1 2022-10-25 10:44:48.00 2022-10-25 10:44:48.00 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
47 84000100 3 27 2022-10-25 10:44:29.00 2022-10-25 10:44:48.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
46 82000400 3 1 2022-10-25 10:44:28.00 2022-10-25 10:44:28.00 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
45 84000100 3 27 2022-10-25 10:44:09.00 2022-10-25 10:44:28.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
44 82000400 3 1 2022-10-25 10:44:08.00 2022-10-25 10:44:08.00 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
43 84000100 3 26 2022-10-25 10:43:50.00 2022-10-25 10:44:08.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
42 82000400 3 1 2022-10-25 10:43:49.00 2022-10-25 10:43:49.00 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
41 84000100 3 28 2022-10-25 10:43:29.00 2022-10-25 10:43:49.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
40 82000400 3 1 2022-10-25 10:43:28.00 2022-10-25 10:43:28.00 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
39 84000100 3 78 2022-10-25 10:42:31.00 2022-10-25 10:43:28.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
38 84000100 3 1 2022-10-25 10:42:29.00 2022-10-25 10:42:29.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
37 82000200 3 5 2022-10-12 07:46:50.00 2022-10-12 07:47:20.00 No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
36 82000200 3 47 2022-10-12 07:45:47.00 2022-10-12 07:46:47.00 No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
35 84000100 3 2 2022-10-12 07:45:40.00 2022-10-12 07:45:41.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
34 84000100 3 1 2022-10-12 07:45:39.00 2022-10-12 07:45:39.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
33 82000500 3 1 2022-10-12 04:59:44.00 2022-10-12 04:59:44.00 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
32 68001102 3 1 2022-10-11 12:46:12.00 2022-10-11 12:46:12.00 Config File Rejected due to Invalid or Unexpected TLV 11 encoding;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
31 73040200 3 1 2022-10-11 12:46:12.00 2022-10-11 12:46:12.00 TLV-11 - Illegal Set operation failed;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
30 82000200 3 36 2022-10-11 12:53:44.00 2022-10-11 12:54:25.00 No Ranging Response received - T3 time-out;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
29 84000100 3 1 2022-10-11 12:53:35.00 2022-10-11 12:53:35.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
28 84000100 3 2 2022-10-11 12:53:34.00 2022-10-11 12:53:35.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
27 82000500 3 2 2022-09-17 18:59:09.00 2022-09-17 18:59:10.00 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
26 84000500 3 5 2022-08-30 15:37:30.00 2022-08-30 15:37:30.00 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
25 68001102 3 1 2022-08-30 15:25:09.00 2022-08-30 15:25:09.00 Config File Rejected due to Invalid or Unexpected TLV 11 encoding;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
24 73040200 3 1 2022-08-30 15:25:09.00 2022-08-30 15:25:09.00 TLV-11 - Illegal Set operation failed;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
23 84000100 3 1 1969-12-31 20:00:22.00 1969-12-31 20:00:22.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
22 68001102 3 1 2022-08-20 12:34:26.00 2022-08-20 12:34:26.00 Config File Rejected due to Invalid or Unexpected TLV 11 encoding;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
21 73040200 3 1 2022-08-20 12:34:26.00 2022-08-20 12:34:26.00 TLV-11 - Illegal Set operation failed;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
20 84000100 3 1 1969-12-31 20:00:21.00 1969-12-31 20:00:21.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
19 2436694044 3 1 2022-08-20 12:36:43.00 2022-08-20 12:36:43.00 Resetting the cable modem due to docsDevResetNow
18 84000500 3 5 2022-08-03 17:00:37.00 2022-08-03 17:00:37.00 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
17 68001102 3 1 2022-08-03 16:48:15.00 2022-08-03 16:48:15.00 Config File Rejected due to Invalid or Unexpected TLV 11 encoding;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
16 73040200 3 1 2022-08-03 16:48:15.00 2022-08-03 16:48:15.00 TLV-11 - Illegal Set operation failed;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=b4:de:31:2b:c1:cb;CM-QOS=1.1;CM-VER=3.1;
15 84000100 3 1 1969-12-31 20:00:22.00 1969-12-31 20:00:22.00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=58:19:f8:b6:14:31;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

2 Replies

  • @Qzkhtw, What errors are you getting when trying to send emails? -Allan, Cox Support Forums Moderator
  • Darkatt's avatar
    Darkatt
    Valued Contributor III

    Modem's cannot drop and re-establish connection quickly. If it's happening momentarily, I would be more inclined to troubleshoot the router. Are you connected wirelessly, or via ethernet? BTW, I get a number of strange errors as well, but my computer connected via ethernet, both the mac and the PC don't have smtp issues. (Though the MAC uses Outlook, due to a bug on the macmail software I don't feel like fighting with. 

    11/4/2022 0:01 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=c0:c5:22:d2:82:a4;CMTS-MAC=d4:ad:71:0c:ca:3f;CM-QOS=1.1;CM-VER=3.0;
    11/4/2022 0:43 68010600 6 DHCP Renew - lease parameters tftp file-^1/8E0B6013/141/001 modified;CM-MAC=c0:c5:22:d2:82:a4;CMTS-MAC=d4:ad:71:0c:ca:3f;CM-QOS=1.1;CM-VER=3.0;
    11/4/2022 17:33 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=c0:c5:22:d2:82:a4;CMTS-MAC=d4:ad:71:0c:ca:3f;CM-QOS=1.1;CM-VER=3.0;
    11/4/2022 18:44 68010600 6 DHCP Renew - lease parameters tftp file-^1/8E0B6013/141/001 modified;CM-MAC=c0:c5:22:d2:82:a4;CMTS-MAC=d4:ad:71:0c:ca:3f;CM-QOS=1.1;CM-VER=3.0;
    11/5/2022 1:12 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=c0:c5:22:d2:82:a4;CMTS-MAC=d4:ad:71:0c:ca:3f;CM-QOS=1.1;CM-VER=3.0;
    11/5/2022 2:46 68010600 6 DHCP Renew - lease parameters tftp file-^1/8E0B6013/141/001 modified;CM-MAC=c0:c5:22:d2:82:a4;CMTS-MAC=d4:ad:71:0c:ca:3f;CM-QOS=1.1;CM-VER=3.0;
    11/5/2022 13:59 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=c0:c5:22:d2:82:a4;CMTS-MAC=d4:ad:71:0c:ca:3f;CM-QOS=1.1;CM-VER=3.0;
    11/5/2022 15:22 68010600 6 DHCP Renew - lease parameters tftp file-^1/8E0B6013/141/001 modified;CM-MAC=c0:c5:22:d2:82:a4;CMTS-MAC=d4:ad:71:0c:ca:3f;CM-QOS=1.1;CM-VER=3.0;
    11/5/2022 21:20 82000200 3 No Ranging Response received - T3 time-out;CM-MAC=c0:c5:22:d2:82:a4;CMTS-MAC=d4:ad:71:0c:ca:3f;CM-QOS=1.1;CM-VER=3.0;
    11/5/2022 21:44 68010600 6 DHCP Renew - lease parameters tftp file-^1/8E0B6013/141/001 modified;CM-MAC=c0:c5:22:d2:82:a4;CMTS-MAC=d4:ad:71:0c:ca:3f;CM-QOS=1.1;CM-VER=3.0;
    11/6/2022 8:05 68010100 4 DHCP RENEW sent - No response for IPv4;CM-MAC=c0:c5:22:d2:82:a4;CMTS-MAC=d4:ad:71:0c:ca:3f;CM-QOS=1.1;CM-VER=3.0;
    11/6/2022 7:06 68010600 6 DHCP Renew - lease parameters tftp file-^1/8E0B6013/141/001 modified;CM-MAC=c0:c5:22:d2:82:a4;CMTS-MAC=d4:ad:71:0c:ca:3f;CM-QOS=1.1;CM-VER=3.0;