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NokyX's avatar
NokyX
New Contributor II
4 years ago
Solved

Intermittent disconnects and packet loss

Hello, Issue: Issue 1: Every few minutes or so I get 1-3% packet loss. Sometimes it can go up to 20%, but this usually only happens 1-2 times a day.  Issue 2: My internet will drop connectio...
bad service
cox internet
frustrated_advanced_user
I can still hear people talking but they cannot hear me
INCOMPETENCE
packet loss
poor internet connection
  • NokyX's avatar
    NokyX
    4 years ago

    Issue #2 fixed:

    I had a friend hook up a meter to the power going into my router, and power supply (for the router). The router was shorting out and causing random disconnects. We opened it up and it had a bad capacitor.

    Issue #1 still yet to be fixed, as I currently sitting on 2-8% packet loss. Tech coming out tomorrow to see what the problem is. I was able to ask one of the cox service providers for a technician that is in-house and not 3rd party, so fingers crossed.

NokyX's avatar
NokyX
New Contributor II
4 years ago

Issue #2 fixed:

I had a friend hook up a meter to the power going into my router, and power supply (for the router). The router was shorting out and causing random disconnects. We opened it up and it had a bad capacitor.

Issue #1 still yet to be fixed, as I currently sitting on 2-8% packet loss. Tech coming out tomorrow to see what the problem is. I was able to ask one of the cox service providers for a technician that is in-house and not 3rd party, so fingers crossed.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    4 years ago
    @NokyX

    Please let us know if you have any further issues after the tech visit.

    Jonathan J
    Cox Moderator