Intermittent connectivity
My expensive premium internet keeps having unannounced outages throughout the day with no associated reported outages. This is now going on two years. Cox came out and put a new device in a couple w...
Forum Discussion
Hello cpillar2580, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally due to the connection issues you have expressed. We can definitely assist you with this. Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help.
Oh so the person who replied to my comment is offered help, but I’m not… and that wasn’t help it was just call the help line which already failed… I’ll give this a few more days before it’s time to find other solutions… Starlink amongst otherd
We'd hate to see you go. Though we're unable to address this for you here on the forum, we do want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We will do our best to help.
I did that… as stated in my comment, Cox sent out a letter echnician with the sole solution of replacing the modem/router… the next day, the intermittent connectivity was still there… and based on the number of people citing the same issue you still haven’t solved it… so instead of taking me to a private channel where you most certainly will not solve the problem, why not address the issue out here in the forum so everyone else can benefit.?
Bender1981 Please know that we're unable to assist you publicly because we're unable to discuss your account details here. I apologize for any inconvenience that this may be causing you.
